Sometimes a project with a customer might fall through due to unprecedented circumstances. In this case you’ll either re-negotiate for another time or reimburse the customer.

Just as you receive the payment on a third party software that’s connected to your Bloom account, you will also reimburse your customer through the same method. We offer the following three platforms for you and your customer to use for transactions: Braintree, Square and Stripe. Even though none of these support refunds directly through Bloom, you can refund your customers outside of Bloom. Square and Stripe both support refunds directly through their own platforms.

For more information regarding Stripes refund process click here. For an overview of Square’s refund process click here.

Braintree on the other hand, can’t refund directly unless the transaction is held in escrow. This holding period can be modified in Settings > Payments.

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