If you are using a Bloom website, you can enable reviews. This only applies to Bloom websites, and cannot be used otherwise.
Go to the Profile tab in your Bloom portal, then click Reviews.
Toggle on "Show Reviews" to allow your clients to review your business. You will now have another page on your Bloom website, that allows clients to leave a review.
When clients write reviews, they will rate you from 1-5 stars on overall value, quality, professionalism, processing time, and communication. They will also describe their experience in their own words.
When someone leaves you a review, you have the option to reply or hide the review. To do this, go to Profile > Reviews. To hide a review, click the eye button. When a review is hidden, the icon will be crossed out. The screenshot below is of a visible review.
You can view the full details of their review by clicking the 3 dots, and then clicking "See full details". To reply to a review, click the reply button.